Memo to Bankers: A Customer is Someone Who Pays You
In a post titled “Memo to Bankers: A Customer is Someone Who Pays You” over on PaymentsViews.com, Glenbrook’s Carol Coye Benson comments on the passage late this week of the Durbin amendment – and its implications (if the amendment survives) for retail bankers.
Carol writes:
I think the underlying problem that banks are dealing with is that too much of their retail customer revenue is hidden – that is, their customers don’t know they are paying it. It seems to me that you really don’t have a customer unless the customer is making a conscious decision to pay you. … (click to continue reading)
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